ReleaseDock

Changelog

New features, improvements, and fixes.

Jun 17, 2026
New feature

Custom Actions for the AI support agent

Your AI support agent can now fetch live data from your own backend mid-conversation and answer questions your help center never could. With Custom Actions, you register an HTTPS endpoint you control, describe what it does, and the agent decides on its own when to call it — no…

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Custom Actions for the AI support agent
Jun 10, 2026
New feature

Your content, your call: Export and Import arrive

We built ReleaseDock to be a place you want to keep your docs and changelogs, not a place you're stuck with. So this release is about the door being open in both directions. You can now pull your entire published library out as a clean zip whenever you like, and bring existing…

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Your content, your call: Export and Import arrive
May 31, 2026
New feature

Analytics now compares against the previous period

Numbers without context are just trivia. So analytics across the dashboard now show you not just what happened, but how it compares to the period before it.What changedThe analytics layer gained period-over-period comparison. Pick a date range and every headline metric —…

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Analytics now compares against the previous period
May 19, 2026
Improvement

Email replies now thread into the right conversation, every time

We rebuilt how inbound email gets matched back to an existing support conversation. If a customer replies to a support email, that reply should land in the same thread the agent was already working in — not spawn a brand-new ticket. Getting this right turned out to be harder…

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Email replies now thread into the right conversation, every time
May 11, 2026
Improvement

Changelogs and KB articles rendering pipeline

We moved the rendering of all business-authored content — changelog entries and knowledge base articles — onto a server-side pipeline. The editor still feels exactly the same, but what gets shipped to readers is now generated once, on the server, and cached.What changedWhen you…

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Changelogs and KB articles rendering pipeline
May 1, 2026
ImprovementNew feature

AI Support Just Got Better

We reworked how our AI support agent does things. The new approach lets the model take a real agentic action.AI AgentsAs ReleaseDock grows we intend to add more agentic capabilities, particularly, customizable agentic capabilities, allowing ReleaseDock to do things like trigger…

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AI Support Just Got Better