Terms of Service

By accessing or using ReleaseDock ("the Service"), operated by ReleaseDock ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users, including account holders, team members, and visitors who interact with content published through the Service.

ReleaseDock is a software-as-a-service platform that provides changelog management, knowledge base hosting, support inbox, and an embeddable widget. The Service is provided on a hosted basis — you do not receive a copy of the underlying software.

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account. By creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe on the intellectual property rights of others
• Transmit malware, spam, or other harmful content
• Attempt to gain unauthorized access to the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to collect personal data without proper consent
• Resell or redistribute the Service without our written permission

We reserve the right to suspend or terminate accounts that violate these terms.

You retain ownership of all content you create, upload, or publish through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to host, display, and transmit Your Content solely for the purpose of operating and providing the Service.

You are solely responsible for Your Content and for ensuring it complies with applicable laws. We do not monitor or endorse user-generated content.

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

We process data on your behalf when you use the Service to collect information from your end users (e.g., support messages). In this capacity, you are the data controller and we are the data processor. You are responsible for obtaining any necessary consents from your end users.

Paid features of the Service are billed according to the pricing plan you select. All fees are stated in US dollars and are non-refundable except as expressly stated in our refund policy or required by law.

For lifetime deal purchases, you receive perpetual access to the Service as it exists at the time of purchase, plus all future updates and features. This access is contingent on continued operation of the Service.

We reserve the right to change pricing for new subscribers. Existing plan holders will not be affected by price changes during their current billing period.

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with the Service, contact us within 30 days of your purchase for a full refund. After 30 days, refunds are provided at our discretion.

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will make reasonable efforts to notify you of planned maintenance in advance.

The Service, including its design, code, features, documentation, and branding, is owned by ReleaseDock and protected by intellectual property laws. These terms do not grant you any rights to our trademarks, logos, or brand assets.

Feedback, suggestions, or feature requests you submit may be used by us without obligation or compensation to you.

The Service may integrate with or contain links to third-party services (e.g., authentication providers, payment processors, email delivery services). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is governed by their respective terms.

To the maximum extent permitted by law, ReleaseDock and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from these terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be error-free, secure, or available at all times.

You agree to indemnify and hold harmless ReleaseDock from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these terms, or your violation of any rights of a third party.

You may close your account at any time from the account settings page. We may suspend or terminate your access to the Service if you violate these terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it may be permanently deleted.

We may update these terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Delaware.

If you have questions about these terms, contact us at legal@releasedock.co.