Terms of Service

1. Agreement to Terms

By accessing or using ReleaseDock (“the Service”), operated by ReleaseDock (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users, including account holders, team members, and visitors who interact with content published through the Service.

2. Description of Service

ReleaseDock is a software-as-a-service platform that provides changelog management, knowledge base hosting, support inbox, and an embeddable widget. The Service is provided on a hosted basis — you do not receive a copy of the underlying software.

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account. By creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe on the intellectual property rights of others
• Transmit malware, spam, or other harmful content
• Attempt to gain unauthorized access to the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to collect personal data without proper consent
• Resell or redistribute the Service without our written permission

We reserve the right to suspend or terminate accounts that violate these terms.

5. Your Content and Data

You retain ownership of all content you create, upload, or publish through the Service (“Your Content”). By using the Service, you grant us a limited, non-exclusive license to host, display, and transmit Your Content solely for the purpose of operating and providing the Service.

You are solely responsible for Your Content and for ensuring it complies with applicable laws. We do not monitor or endorse user-generated content.

6. Data Processing and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

We process data on your behalf when you use the Service to collect information from your end users (e.g., support messages). In this capacity, you are the data controller and we are the data processor. You are responsible for obtaining any necessary consents from your end users.

7. Payment and Billing

Paid features of the Service are billed according to the pricing plan you select. All fees are stated in US dollars and are non-refundable except as expressly stated in our refund policy or required by law.

We reserve the right to change pricing for new subscribers. Existing plan holders will not be affected by price changes during their current billing period.

8. Lifetime Deal Terms

A lifetime deal is a one-time purchase that grants access to the plan of features described at the point of sale, without a recurring plan fee. Lifetime deals may be offered as private or community-specific promotions and are not part of our standard published pricing.

The word “lifetime” refers to the lifetime of the product, not the lifetime of the purchaser. Your access continues for as long as we operate the Service and is contingent on its continued operation. If the Service is discontinued, lifetime access ends with it.

The founder retains the sole right to develop, evolve, or pivot the product and its direction. We may add, modify, replace, or discontinue features, and we may choose to offer or not offer particular features to lifetime deal holders. No specific feature, capability, limit, or integration is guaranteed to remain available for the duration of your access, and the set of features available to lifetime deal holders may differ over time from those available on other plans.

Some usage-based costs are billed separately from the one-time lifetime fee. Where a lifetime deal includes an allowance of AI-handled conversations, usage beyond that monthly allowance is billed per conversation at the rate stated at the point of sale through a metered add-on. These usage charges are recurring and independent of the one-time lifetime payment.

A lifetime deal grants the specific plan of features described at the point of sale and nothing more. Certain features, higher usage allowances, additional seats, and future capabilities are not included and require an active, separately billed subscription that operates alongside the lifetime deal. If that subscription lapses or is canceled, access to those additional features ends and the account reverts to the lifetime deal’s included scope.

A lifetime deal is a personal, non-exclusive, non-transferable, and non-sublicensable license to use the Service. It is tied to the purchasing account and may not be sold, assigned, gifted, rented, or otherwise transferred to any other person or entity without our prior written consent. It confers no ownership, equity, security, or other financial interest in ReleaseDock or its operator, and carries no expectation of any financial return. The one-time fee has no cash value, is not a deposit, and is not a prepayment for any defined term of service.

The founder and operator of ReleaseDock reserve the following rights, which you accept as a condition of purchase:

• To modify, pause, withdraw, or permanently discontinue any lifetime deal offer or program at any time, with no obligation to offer it again or to match past terms.
• To set, change, and enforce reasonable fair-use limits and anti-abuse measures on any usage, including AI-handled conversations, storage, seats, API calls, and messaging volume.
• To migrate lifetime deal holders to a plan we consider broadly comparable, where necessary to operate, restructure, or simplify the Service.
• To suspend or revoke a lifetime deal, without refund, in cases of fraud, chargeback, resale, abuse, or violation of these terms or our Acceptable Use policy.

In the event of any sale, merger, acquisition, financing, reorganization, assignment of assets, insolvency, or wind-down of ReleaseDock or its business, we may assign or transfer lifetime deals to a successor, migrate them to a comparable offering, or, where continuation is not commercially reasonable, discontinue them. In any such case, your remedies are limited to those set out in the Refund Policy and the Limitation of Liability section of these terms, and no additional compensation is owed for the unexpired or expected duration of a lifetime deal beyond those limits.

You agree to these lifetime deal terms when you accept these Terms of Service, including through the clickwrap acceptance presented at account creation or at checkout. In the event of any conflict between marketing or promotional materials and these terms, these terms govern, except that the specific feature set stated to you at the point of sale controls what your lifetime deal includes at purchase.

9. Refund Policy

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with the Service, contact us within 30 days of your purchase for a full refund. After 30 days, refunds are provided at our discretion.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will make reasonable efforts to notify you of planned maintenance in advance.

11. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by ReleaseDock and protected by intellectual property laws. These terms do not grant you any rights to our trademarks, logos, or brand assets.

Feedback, suggestions, or feature requests you submit may be used by us without obligation or compensation to you.

12. Third-Party Services

The Service may integrate with or contain links to third-party services (e.g., authentication providers, payment processors, email delivery services). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is governed by their respective terms.

13. Limitation of Liability

To the maximum extent permitted by law, ReleaseDock and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from these terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be error-free, secure, or available at all times.

15. Indemnification

You agree to indemnify and hold harmless ReleaseDock from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these terms, or your violation of any rights of a third party.

16. Termination

You may close your account at any time from the account settings page. We may suspend or terminate your access to the Service if you violate these terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it may be permanently deleted.

17. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.

18. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Delaware.

19. Contact

If you have questions about these terms, contact us at legal@releasedock.co.