Support

Every conversation, one inbox

Let users send messages directly from your widget. Every conversation lands in your dashboard inbox — no separate tool needed.

ReleaseDock support inbox dashboard

What you get

Widget live chat

Users send messages from the widget without leaving your app. You reply from the dashboard inbox.

Unified inbox

All conversations in one place. Filter by status, assignee, or priority. Never lose a message.

File attachments

Users can attach screenshots and files to their messages. You can send files back in your replies.

Conversation history

Full thread history for every user. Pick up where you left off — no context lost between sessions.

Team assignment

Assign conversations to team members. See who's handling what and balance the workload.

User identity

See who you're talking to — name, email, and custom attributes passed via JWT authentication.

ReleaseDock inbox with user context

Context at a glance

Every conversation shows the user's name, email, and any custom attributes you pass via JWT. No more asking 'what's your account email?' — you already know who you're talking to.

How it works

Support without the complexity

No ticketing system to configure. No email forwarding rules. Just conversations.

1

User sends a message

Your user opens the widget, types a message, and hits send. They can attach screenshots or files too.

2

It lands in your inbox

The message appears in your dashboard inbox instantly. You see the user's identity, conversation history, and any attachments.

3

You reply from the dashboard

Type your response, attach files if needed, and send. The user sees your reply in the widget in real time.

Frequently asked questions

No. In visitor mode, users can send messages anonymously. In authenticated mode, their identity is passed automatically via JWT — no signup form needed.

Yes. You can assign any conversation to a specific team member from the inbox. Filter by assignee to see your own queue.

Yes. Both users and your team can attach files to messages. Screenshots, documents, and images are all supported.

Yes. Every message in a conversation is preserved. When a user returns, they see their full history and can continue where they left off.

In authenticated mode, you see the user's name, email, and any custom attributes you pass via JWT. In visitor mode, conversations are anonymous unless the user provides their info.

No. The inbox is built into your ReleaseDock dashboard. There's nothing extra to install, configure, or pay for.

Ready to support your users?

Set up in under two minutes. No credit card required.