Support, AI, changelogs, and a help center in one tool. Flat pricing per workspace, not per seat. Pay monthly or save with yearly billing.
For teams scaling their support
billed annually
300 AI conversations included, then $0.05 each
What's included
For high-volume teams
billed annually
750 AI conversations included, then $0.05 each
Everything in Plus, plus
For larger teams with their own requirements
priced to fit your volume
AI conversation volume agreed with your team
Everything in Growth, plus
The full picture of what each plan includes. Hover or tap any feature to see what it does.
| Features | PlusPopular | Growth | Enterprise |
|---|---|---|---|
| Support inbox | |||
| Knowledge base and changelog | |||
| Unlimited | Unlimited | Unlimited | |
| Unlimited | Unlimited | Unlimited | |
| AI support | |||
| 300 | 750 | Custom | |
| $0.05 each | $0.05 each | Custom | |
| Analytics | |||
| Platform | |||
| Up to 10 | Unlimited | Unlimited | |
What the plans include, how billing works, and how AI usage is priced.
Every plan includes the full support inbox, live chat, help center, public changelog, the AI support agent, AI drafted replies, the inbox AI Copilot, custom actions so the AI agent can call your own API, email support with threading, custom domains, in-app surveys, and analytics. Plus covers up to 10 teammates. Growth adds unlimited teammates and the WhatsApp channel. Enterprise is Growth with commercial terms set on a call. The tiers also differ by how many AI conversations are included each month.
Both, on Plus and Growth. Each of those plan cards has a yearly billing toggle. Paying yearly saves you 20% compared with paying month to month. Enterprise billing terms are agreed on the call.
Plus and Growth each include a set number of AI-handled conversations every month (300 on Plus, 750 on Growth). The allowance refills on the first of each month. If you turn on overages, conversations past the included amount are billed at $0.05 each. If you leave overages off, the AI agent simply hands off to your team once the allowance is used up. On Enterprise, the included volume is set with your team.
If Growth does not fit how your company buys or how much volume you run, book a call. Enterprise covers everything in Growth with the commercial side handled by a person: a custom AI conversation volume, annual contracts and invoicing, help moving your existing help center content across, and a named contact while you set things up.
Anytime. Upgrade, downgrade, switch between monthly and yearly, or cancel from the billing portal in your dashboard under Settings, Subscription. Changes are handled through our payment provider, Dodo Payments.
Your paid features switch off at the end of your billing period and your data (changelogs, articles, and conversations) is preserved. You can resubscribe anytime and pick up where you left off.
All major credit and debit cards through our payment processor, Dodo Payments.