Knowledge Base

Help users help themselves

Build a searchable help center your users can browse right inside the widget. Organize articles, track searches, and reduce support volume.

ReleaseDock knowledge base editor

What you get

Rich article editor

The same block-based editor as changelogs. Write help articles with headings, images, code blocks, and callouts.

Collections

Group related articles into collections. Users browse by topic instead of scrolling a flat list.

Instant search

Full-text search across all articles. Results appear as users type — no page reload needed.

Widget integration

Articles are searchable directly inside the widget. Users find answers without leaving your app.

Search analytics

See what users search for and which queries return no results. Fill content gaps before they become tickets.

Public help center

Every knowledge base gets a public URL. Share it in emails, docs, or onboarding flows.

ReleaseDock knowledge base dashboard

Manage everything from one dashboard

Create, edit, and organize articles and collections from a clean dashboard. See view counts, search analytics, and identify content gaps at a glance.

ReleaseDock knowledge base search

Search that actually works

Your users type a question and get relevant articles instantly — right inside the widget. No page reloads, no redirects. The search is fast, fuzzy, and works across all your collections.

How it works

From blank page to help center

Three steps to a fully searchable knowledge base your users can access anywhere.

1

Create a collection

Group your articles by topic — Getting Started, Billing, Integrations. Users browse by collection in the widget.

2

Write your articles

Use the rich editor to write help content. Add images, code blocks, callouts, and links.

3

Publish & embed

Articles go live in the widget and on your public help center instantly. Users search and browse without leaving your app.

Frequently asked questions

Yes. The widget includes a built-in search bar that searches across all published articles in real time. Users find answers without leaving your app.

You can see the most popular search queries, which queries returned no results, and which articles get the most views. This helps you identify content gaps.

Yes. Every knowledge base gets a public URL you can share anywhere — in emails, documentation, onboarding flows, or your website footer.

Yes. Collections let you group related articles by topic. Users can browse by collection or search across everything at once.

No. Write as many articles as you need — there are no limits on articles or collections on any plan.

Ready to build your help center?

Set up in under two minutes. No credit card required.